Managed Service Desk

Our managed service desk provides greater visibility and centralises control when dealing with customers’ IT issues.

Managed Service Desk | Kyocera MCL

Complete support coverage 24/7

Annodata’s Managed Service Desk provides a fully managed IT Infrastructure Library (ITIL) service desk, available 24×7 with support ticket logging and management via phone, email and online. That means you get complete support coverage – even at weekends and out-of-hours, complementing your in-house teams or providing a cost-effective alternative to hiring expensive resource.

By running your service desk as a managed service, you can easily flex capacity up and down as you need it, for example, increasing the number of support engineers as you launch a new application, and then scaling it back down once it’s been implemented.

As part of this service, we also manage end-user or device administration, fault resolution with remote/on-site support, device security, third party management, and service escalation.


Remote resolution rate (for ICT)


First contact resolution


First response in 30 minutes


CSAT Score – 4.7 out of 5

Our Service Desk

The purpose of the Kyocera UK Service Desk is to provide a value driven differentiated service that enhances customer productivity by proactively resolving customer requests.

Our customers expect service excellence, and we deliver it with our U.K. based service team. They’ll take ownership of your issue and strive to resolve it quickly and effectively.

We foster a culture of positive attitude, energy, proactive commitment, openness, teamwork and a constant appreciation of the need to improve and meet changing business needs.

Network Operations Centre

Secure by design, supported by managed services.

Our ICT Service Centre delivers first class service all day, every day.

  • 24/7/365 Helpdesk
  • Best in class ITIL structured service desk
  • Monitoring, 1st, 2nd, 3rd Line support
  • Infrastructure Management (Including integrated NOC Automation)
  • IoT Management
  • Remote Resolution
  • Multi-lingual capability
  • Automation & self-healing diagnostics

No call handlers

Only fully trained, technical specialists with a 24/7/365 UK-based service desk.

Long term partnerships

We are here for the long haul, working as your partner to meet business goals.

We are carbon neutral

We are offsetting our CO2 footprint through three high-quality carbon offset projects from myclimate.

You come first

We take management challenges away so organisations can concentrate on the day-to-day.

Why MCL?

The breadth of our portfolio means we can provide end-to-end managed services right across IT infrastructure.

We provide peace of mind with a complete solution to meet your needs.

We design, deploy and optimise the system to fit your business requirements.

Technology is constantly upgrading, and it’s not always easy to keep up with the changes and define the best working systems for you.

That’s where our expertise comes in.

What do we offer?

We provide a fully managed private cloud service so organisations can concentrate on what they do best. There is no one size fits all when it comes to cloud services, with all solutions designed to meet the demands of the customer and their workload.

Datacentre Management

Network management


Contact us

For more information about MCL and our services please complete the form below