Managed Service Desk

Our managed service desk provides greater visibility and centralises control when dealing with customers’ IT issues.

Complete support coverage 24/7

Our Managed Service Desk provides a fully managed IT Infrastructure Library (ITIL) service desk, available 24×7 with support ticket logging and management via phone, email and online. That means you get complete support coverage – even at weekends and out-of-hours, complementing your in-house teams or providing a cost-effective alternative to hiring expensive resource.

By running your service desk as a managed service, you can easily flex capacity up and down as you need it, for example, increasing the number of support engineers as you launch a new application, and then scaling it back down once it’s been implemented.

As part of this service, we also manage end-user or device administration, fault resolution with remote/on-site support, device security, third party management, and service escalation.

96%

Remote resolution rate (for ICT)

81%

First contact resolution

98%

First response in 30 minutes

94%

CSAT Score – 4.7 out of 5

Our Service Desk

The purpose of the Kyocera UK Service Desk is to provide a value driven differentiated service that enhances customer productivity by proactively resolving customer requests.

Our customers expect service excellence, and we deliver it with our U.K. based service team. They’ll take ownership of your issue and strive to resolve it quickly and effectively.

We foster a culture of positive attitude, energy, proactive commitment, openness, teamwork and a constant appreciation of the need to improve and meet changing business needs.