UCaaS - Unified Communications as a Service

Work smarter with Cloud Calling.

What UCaaS means for you.

UCaaS is a crucial component in digital transformation because it provides a simplified, cost-effective, and highly secure solution to provide communication services which are scalable, flexible and versatile.

With UCaaS, you distribute the workload away from your IT team while still transforming your communication infrastructure into something ready for the future.

Improved reliability

Built-in redundancy (improved reliability) of your voice solution

Effortless reporting

Ease of management and effortless reporting on usage


Streamlined user experience throughout existing tools/applications


A more secure way to serve your business communication needs


Flexibility to accommodate remote and mobile employees


Scalability to keep functionality high and costs low

Reduced IT workloads

Take the pressure away from your IT team

OpEx model

OpEx model + reduced upfront CapEx on equipment/software

Decrease maintenance

Decreased maintenance; managed updated and security patches


Single point-of-contact for troubleshooting

What we do.


IP based calling, utilising cloud technology, is a more secure and scalable way to serve your business communication needs. But that doesn’t mean you have to completely abandon your existing Private Branch Exchange (PBX) infrastructure.

See how you can integrate Cloud features to create the perfect balance for your unified communications (UC) needs — whether on-premises, in the Cloud, or a mix of both.

What this means for the customer.
Transform your communications model with a secure cloud-based communications system. MCL can implement and manage a UCaaS (Unified Communications as a Service) platform to provide a feature-rich and portable way to empower your workforce with the most effective scalable solutions for connectivity.

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With the traditional CapEx communications model, companies must acquire capacity ahead of demand which increases capital investment costs and often results in over-capacity as the actual needs of the business frequently fluctuate so are often amplified.

Growing sophistication of unified communications has meant that companies must increasingly invest in their IT staff to be able to deliver these solutions as well as maintain them and provide an acceptable level of support.

Adding new features and upgrades is complicated and while communications are critical to the success of the business and productivity of its staff, the maintenance of the infrastructure requires a high level of expertise that continues to grow.

Businesses worldwide are adopting unified communication as a service (UCaaS) platforms to leverage services such as video and audio conferencing, messaging and other collaboration tools. The diversification of the workforce has driven the demand for unified communication services extensively, and the advancement in cloud infrastructure is allowing business to meet that demand.

Why MCL?

We invest in maintaining partnerships which enable us to offer our customers the right services to meet their needs. These levels of partnership mean we also retain the people with the accreditations to deliver and maintain these services on behalf of our customers.

Our operations team then function as an extension to your internal IT team, and we are here to provide the best levels of service to you and your solutions.

No call handlers

Only fully trained, technical specialists with a 24/7/365 UK-based service desk.

Complete service offering

The breadth of our portfolio means we can provide end-to-end managed services across a plethora of IT products, infrastructure, and solutions.

You come first

We take management, maintenance, optimisation and general support activities and challenges away, so organisations can concentrate on their business goals and drivers.

Long term partnerships

We are here for the long haul, working as your strategic partner to meet your business goals now and for the future.

We are carbon neutral

We are offsetting our CO2 footprint through three high-quality carbon offset projects from myclimate.

Sustainable products

We put the environment at the heart of innovation, to design products with sustainability in mind.

Underpinned by the Kyocera philosophy

“to do what is is right as a human being” - a concept we include in all our decision making.

Part of the Kyocera Group

With an altruistic philosophy and a unique management system, the Kyocera Group emphasizes corporate citizenship through trust among stakeholders, sustainable growth, and a favourable impact on our environment and society.

What else do we offer?

 We have the capability, experience, accreditations, and resource to fully manage a diverse range of services, so organisations can concentrate on what they do best.

In a diverse working environment which includes IT adoptions such as Cloud, there is no one size fits all approach, solutions are designed and architected to meet the needs of the individual workloads while adhering to the demands of the consumer and their compliance requirements.

Microsoft 365

Microsoft 365 business plans, enhancing your employees’ communication and collaboration.

Microsoft Teams

A Microsoft Teams solution to solve communication and collaboration problems.

Contact centre solutions

Contact centre solutions that seamlessly integrate with your existing systems and channels.

Contact us

For more information about MCL and our services please complete the form below