Business intelligence and data analytics

MCL’s Data Analysis and Business Intelligence solution integrates all company data, unifies it into organised and intelligent visualisations, and delivers KPIs that are easily shareable and actionable​.

What data analytics and business intelligence means for you.

MCL provides a combined solution that allows businesses to analyse data from different sources in real-time, creating interactive reports to provide actionable insights that drive results.

Let us help you reduce the amount of time spent wrangling data for answers, and allow your business the time to discover and unlock value in any data. Unify your data across the full range of sources to get a single view of business in real-time to better engage and retain customers.

Drive performance

Both inside and outside the contact centre


Integrate any data source or structure anywhere


Collaborate and share data to drive better decision-making across the business


Pre-built integrations offer a shorter time to value, allowing you to maintain data accuracy, consistency and security


Automated data collection, pre-built reports, intuitive ad-hoc reporting, with no data scientist required


Share timely and accurate information, and make data-driven decisions without relying on specialised skills

Data analytics and business intelligence.

Turn your data into meaningful business insights with MCL.
Drive decision making with MCL’s Data Analytics and Business Intelligence solution.

We can implement a comprehensive system to integrate all company data to create organised and intelligent visualisations that deliver KPIs and are easily shareable and actionable​. Transform your organisation by making informed decisions and accelerate performance.

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Businesses create a huge amount of data – no matter their size.

Accessing and analysing this data is an ongoing problem for many organisations, which has only been compounded by new hybrid working patterns.

“70% of organisations believe their data is not used to its fullest extent” – IDC – Big Data Survey.

The lack of integrated business intelligence and insights tools in one platform causes problems for many businesses, who then have to make decisions based on opinions instead of the hard data facts.

Making sense of the volume and variety of available data is tricky. The lack of real-time insights creates a lack of business agility. And we know there is a high backlog of reporting requests, especially post pandemic, which creates a significant amount of manual effort to update.

Why MCL?

Simply put, you’ll be the best in class.

Your business will have fully integrated and compliant systems that can react quickly and effectively in a changing market. Our team is your team and we are here to provide the best-tailored solutions and practical advice so your business can perform at its best.

No call handlers

Only fully trained, technical specialists with a 24/7/365 UK-based service desk.

Long term partnerships

We are here for the long haul, working as your partner to meet business goals.

We are carbon neutral

We are offsetting our CO2 footprint through three high-quality carbon offset projects from myclimate.

You come first

We take management challenges away so organisations can concentrate on the day-to-day.

Why MCL?

The breadth of our portfolio means we can provide end-to-end managed services right across IT infrastructure.

We provide peace of mind with a complete solution to meet your needs.

We design, deploy and optimise the system to fit your business requirements.

Technology is constantly upgrading, and it’s not always easy to keep up with the changes and define the best working systems for you.

That’s where our expertise comes in.

What else do we offer?

Capture and digitalisation

Intelligent information management

Process automation

Document management

Read our brochure

Download a copy of the brochure to find out more.

Contact us

For more information about MCL and our services please complete the form below