Contact centre solutions

MCL’s contact centre solutions seamlessly integrate with your existing systems and channels – and can be tailored to you and your customer requirements.

What contact centre solutions means for you.

Everything you need to deliver world-class customer experiences with all-in-one simplicity.

MCL Contact Centre Solutions allow customer to interact with you on their preferred channel and device. Improve productivity by giving your agents fewer applications to switch between.

Transform customer experience

By serving customers promptly, on their preferred channel.

Improve productivity

Through an agent platform that allows them to handle multiple interactions simultaneously.

Simplify management

By managing users without IT involvement, reducing deployment time from days to minutes.

Increase agent efficiency

Agents and supervisors are able to connect from anywhere, increasing the quality of customer care.

Low total cost of ownership

Solutions that are easy to deploy, use and manage, with limited long-term costs and additional expenses.

Improve profitability by reducing costs

Full visualisation allows businesses to benefit from a cost-effective system, which can be deployed on-site, through the cloud, or as a hybrid solution.

An all-in-one interaction management system

Virtual contact centres and customer service agents on different sites are able to act as a single unit.

Cloud centre solutions.

Transform customer journeys into powerful omnichannel experiences.

A cloud-based solution personalised for each of your customers’.

MCL provide a cloud-based contact centre solution. Our priority is on ensuring that your customer service teams can operate with the right technology for your chosen operational approach to meet the changing needs of your customers.

Our cloud-based contact centre solution can be securely accessed anywhere and, on any device, whilst also providing your teams with the metrics to enable focus on continually improving the experience that you are providing to your customers.

Using MCL contact centre solutions means that, all channels can be offered to your customers and these will be brought into a single, cloud-based platform. Our choice in technology routes any incoming contact to the most appropriate agent and supports your efforts to prioritise responsiveness.

“When a company makes customers feel appreciated, 76% indicate they’ll keep their business with the brand, 80% say they will spend more with the brand, and 87% will recommend the brand to friends and family members.”

Forrester, 2021

MCL contact centre solutions - a seamless omnichannel experience for your customers.

We understand customer experience and that customers expect much more today than ever before. Our focus is on enabling flexibility and ensuring that your customers can interact with you using their preferred channel and device.

Our solutions seamlessly integrate with your existing systems and channels – and can be tailored to you and your customer requirements.

That’s also why, as our customers, we will support your customer service team’s performance with fewer applications to use and manage, optimising their productivity and enhancing the experience they provide to your customers.

The customer-centric experience.

Your contact centre is often the first touch point with your customer when they are looking for a resolution. The experience that they receive will shape the way in which their future interactions with your business will occur.

Their expectation is that the customer service team will promptly answer their call and be listened to by an empathetic and understanding agent, who will effectively and efficiently provide them with a resolution path.

It is imperative that your customer service team have the tools and platform from which they can not only provide this experience but can also create an appreciative connection with and enhance the relationship between your business and your customer.

Our expertise in implementing contact centre solutions across a diverse range of industries provides us with a unique insight into creating and delivering the right omnichannel solution that best suits you and your customers.

We partner with industry-leading brands to offer a range of options that can be tailored to the needs of your business – and your customers.

  • Skills-based routing
  • Outbound dialling and messaging
  • Voice, web chat, SMS, email, social media, fax, and 3rd party media
  • Integrated voice cloud system
  • Expected wait time and scheduled call-backs
  • Workflow designer
  • Wallboards, dashboards and reporting tools
  • Call recording and quality monitoring
  • Workforce management
  • Integration with existing systems
  • Advanced analytics and reporting
  • Single, omnichannel interface
  • Connect and manage media

Our partners.

We partner & collaborate with the world’s leading technology providers in order to provide you with best-in-class solutions

No call handlers

Only fully trained, technical specialists with a 24/7/365 UK-based service desk.

Complete service offering

The breadth of our portfolio means we can provide end-to-end managed services right across IT infrastructure.

You come first

We take management challenges away so organisations can concentrate on the day-to-day.

Long term partnerships

We are here for the long haul, working as your partner to meet business goals.

We are carbon neutral

We are offsetting our CO2 footprint through three high-quality carbon offset projects from myclimate.

Sustainable products

We put the environment at the heart of innovation, to design products with sustainability in mind.

Underpinned by the Kyocera philosophy

“to do what is is right as a human being” - a concept we include in all our decision making.

Part of the Kyocera Group

With an altruistic philosophy and a unique management system, the Kyocera Group emphasizes corporate citizenship through trust among stakeholders, sustainable growth, and a favourable impact on our environment and society.

What do we offer?

Microsoft Teams

Microsoft 365


Contact us

For more information about MCL and our services please complete the form below