Cloud telephony services allow your business to benefit from business telephony features alongside collaboration tools such as video calling and instant messenger.
It’s an add-on to the Microsoft 365 subscription and is a crucial element in making the step to a modern working environment, particularly when adopting a remote or hybrid working model. It provides a secure, productive employee experience with calls, chat, meetings, and Microsoft 365 apps united in one easy-to-use tool.
Business needs are met with the traditional calling features we expect
in a phone system such as voicemail, speed dial, music on hold, presence and call forwarding as examples.
You can also complete all your call management within the Teams Admin Center and create call queues, auto attendants, resource accounts and lots more. It can also be integrated with other features such as call recording and contact centre solutions.
There are several reasons why businesses want to add voice enablement to Microsoft Teams. Some of the main benefits include:
Employees can make and receive calls directly from the Teams app (computer and mobile device), which improves collaboration and makes it easier for team members to stay connected, regardless of their location.
By allowing employees to make and receive calls directly from Teams, businesses can reduce the need for multiple communication tools and streamline the process of making and receiving calls.
Feel confident that your most sensitive communications are secure with end-toend encryption and industry compliance.
Businesses can reduce or eliminate the need for a separate phone system, which can result in significant cost savings.
You can transfer calls from your deskop to your mobile device with ease when you are on the move.
Businesses can easily scale up or down their phone capabilities as needed, without having to make significant investment in new hardware or software.
Unexpected events such as snow, flood, strike or roadworks shouldn’t disrupt your business. Our business continuity solution keeps businesses moving.
Includes a range of features such as call forwarding, voicemail, and call transfer, which can help businesses manage their calls more efficiently.
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