Contact centre solutions

Annodata’s contact centre solutions seamlessly integrate with your existing systems and channels – and can be tailored to you and your customer requirements.

Everything you need to deliver world-class customer experiences with an all-in-one, simple contact centre solution.

Providing a great customer service experience plays an enormous role in securing repeat business.

Choice, simplicity and speed all play a part in preventing frustration before your customer even reaches an agent. Once they’re connected, your agent needs a tool that helps them meet customer’s needs as clearly, quickly and effectively as possible.

Our contact centre solutions empower customers to interact with you on their preferred channel and device. At the same time, we improve your agents productivity by streamlining their applications.

Benefits

Improve productivity

Through an agent platform that allows them to handle multiple interactions simultaneously.

Low cost

Solutions that are easy to deploy, use and manage, with limited long-term costs and additional expenses.

Simplify management

By managing users without IT involvement, reducing deployment time from days to minutes.

An all-in-one interaction management system

Virtual contact centres and customer service agents on different sites are able to act as a single unit.

Increase agent efficiency

Agents and supervisors are able to connect from anywhere, increasing the quality of customer care.

Seamless integration

Integrate seamlessly with existing systems using REST APIs and easily add non-traditional channels.

Cloud centre solutions.

Transform customer journeys into powerful omnichannel experiences.

We provide a cloud-based contact centre solution. Our priority is on ensuring that your customer service teams can operate with the right technology for your chosen operational approach to meet the changing needs of your customers.

Our cloud-based contact centre solution can be securely accessed anywhere and, on any device, whilst also providing your teams with the metrics they need to identify and implement improvements to your customer experience.

Using our contact centre solutions means that, all channels can be offered to your customers and these will be directed into a single, cloud-based platform. Our choice in technology routes any incoming contact to the most appropriate agent and supports your efforts to prioritise responsiveness.